App developers Sydney: How to Avoid Negative App Reviews
It's not something that app developers and clients can
avoid no matter how good or successful your app is. There will always be some
negative reviews about your app but you can avoid getting a lot of it while
also improving your overall app. Once you hired app developers Sydney to create your app, you can hire them again
to upgrade and fix glitches to satisfy your app users.
In this post, we'll tackle some tips and how to avoid
negative reviews and actually solve it
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Incentivise reviewers
You can make your users and even your new app user
enjoy free upgrades once you offer it. You can give incentives when a user
gives a review on your app. The incentives can be as an in-app currency or free
items or subscription.
Segment users by user experience
Use metrics to determine and segment your unhappy
users. By directing them to a different feedback forum and away from the app
store, you will know what is actually making them unhappy. Have they not been
rewarded in a while? Do they not stay on the app long? Do they often close the
app? And with doing this, you can reward them in win them back.
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Ask at the right time
Again, use metric to know when your users are the
happiest like after they've completed a task and been rewarded. Then, prompt
them with a request to review your app. Since they are in a good mood, you are
more likely to get a positive review.
Notify users when bugs are fixed
This is very important. Of course, there were will be
times when your app is experiencing some troubles where you'll need app developers Sydney to fix it. Users
will often leave bad reviews about this. So get it fixed and ask them re-review
your app. And if you are updating or fixing some problems your team noticed,
make sure you don't forget to inform your users ahead of time.
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You want to make sure that your users will not leave a
negative review and if there is any, fix it as soon as you can to keep your app
users happy and your rate positive.
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